Harrasment by HDFC back credit card department
Name: Sumalini Chatterjee
Company: HDFC Credit Card
To cut to the chase: My harrowing experience with you started [in the month of January \'09] when I lost my Gold Credit Card and blocked the card for the same, and instructed your incompetent and nonsensical customer care executive(s) not to reissue further cards. This farce worsened when I could not make a fund transfer through HDFC ATM machine. This was immediately escalated to the bunch of fools in your Customer Care, wherein the executive suggested to make a cheque payment for the month.
So, I had dropped a cheque against the credit card number I had lost. The cheque however was never cleared [for a damn reason only known to your bank] thereby leading to call of non receipt of payment. While conversing, the collection executive informed that payment had to be made against the new Credit card Number which got generated post blocking the existing card. Which incompetent joker did the same I dont know. I never applied for a new card, nor was any such information communicated to me before.
As a consequence this farcical problem compounded. Fed up with your banks inability and utter callousness, on 18.06.2009 I drew another cheque in favour of HDFC Bank against the new Card Number.
But the final straw to this entire lunacy was again the receipt of collection calls from your scamming organisation. This time also they didnot receive any cheque. They had asked for the cheque no. to be provided to them to which I asked them to call arround 7pm as the cheque books are never carried instead are kept at home. To utter dismay- “NO CALL WAS RECEIVED” instead again the next day morning call was received at office hours. When asked why call not received yesterday evening, they claimed “IT IS NOT THEIR WORKING HOUR. IF I\’M a DEFAULTER, THE CUSTOMER HAS TO ABIDE BY THEIR LAWS”
If my Credit Card transaction history been checked by your collection agency, they would have noted instantaneous lumpsum payment against all card statements. Despite all these, for a pittance of an outstanding of Rs 4,000-5,000 [borne out of the confusion created by incompetence and negligence of your bank], the lumpens in your Customer Care department are harassing me. It is a waste of customer\’s time to talk to these goons, devoid of talking in a civilised manner.
The pharses they have used like “Natak kora bandho korun”, “Payment korte parishna abar baro baro kotha bolish” are serious breach of decency, and probably expected from a cheat of a bank like yours.
Instead of helping the customer who is willing to pay & are making payments are unfortunately, being given threatening & abusive calls is the only point of concern instead of tracing the payment.
Also just FYI, I\’ve got all the conversations with your Collection agents recorded in my mobile phone for necessary actions as a proof.
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