Name: Sayan
Company: LG factory Outlet /LG
I bought an LG DD refrigerator (GL -244 GP4 ) in the month of May’09 from LG factory outlet named S K Roy located at kankugachi in calcutta ( kolkata ). The refrigerator was Rs. 800
cheaper than the other outlets . The reason for this was explained as this shop was a direct factory outlet of LG.
But my misfortune started in a couple of weeks when both the compartments started freezing and the thermostat had no effect to reduce the coldness. Nearly all vegetables and other products started over freezing and got spoilt soon. I waited for some time and called up LG customer care where I was given a serviceId of N9C72506890( 25th July) and the service man was prompt to visit me and on inspection he found the thermostat has burned out and needed replacement.
But as soon as he saw the receipt bearing the heading of M/S. S K Roy he claimed that products bought through this shop is not under the service umbrella of LG and I need to talk to his boss in LG Service Centre though the bill stated a 12 month warranty.
I called up his boss ( Siddhartha dey – 98361-40500) and stated my whole problem. But the answer I got back was that LG would not service this faulty unit.
I am at wits end what to do with the faulty unit and really feel that both LG and the Factory Outlet shop ( S K Roy ) have cheated me .
I would advice everyone to stay away from this shop and also LG products as now I have lost faith totally on LG.
Consumer Goods
Name: Kamaldeep Kaur
Company: Orkut
Hi,
I am Kamaldeep kaur and I strongly believe an orkut profile has been set up without my permission. My pictures are also being used without my permission and I believe it has been setup to cause harm to my name and person. It contains defamatory remarks about me what are intended to ruin my reputation as an renownd artist and individual. I have no knowledge of the creator of this Profile.
I have many a times reported abuse of that account to orkut site But yet there is no result and that fake profile creater is going on ruining my image I would kindly request the removal of this profile as well as my pictures been used that have been taken from my own personal profile on Orkut.
My direct email is : kamal414u@yahoo.co.in
Fake account links
http://www.orkut.co.in/Main#Profile.aspx?rl=fpp&uid=8962598570080479997
Please respond urgently as this is affecting me personally and my family.
thanks
Kamaldeep kaur
Internet
Name: Clarissa Lee
Company: Diesel
To whom may concerned, I was trying to purchase a product on diesel online store directly since I can\’t find it in the store so I have no other choice. I placed my order (2307D79220938X) on July 23rd,2009 and got an confirmation email back right after that telling me my order is placed successfully. I chose the standard shipping to save money so I just waited for a week until last Friday I still received nothing. Therefore, I went to their web site on the function to track my order status but it is not helpful at all. On that section, it just gives me a brief summary of my order (sort of breakdown on the cost of product, tax, shipping). It doesn\’t tell me what is going on of my order. Then, I sent an email to the customer service of Diesel online store to check. They are telling me my order is in pending status due to the payment of my debit card. But I am sure I have enough amount, and I just used the same credit on Monday (July 27th)on Virgina America web site for air ticket it goes through without any problem. I don\’t understand how come the Diesel Online store claimed it is in pending. They requested me to provide two things in order to take action on my order. 1) To provide them transaction authorization code from my bank. 2) To scan them copy of my debit card front and back. First, I contacted my bank right away regarding to this. But what I get replied is surprising me. The banker told me their store never request to charge from my account. It shows no record on their side. If there is no request how could I get any transaction the store request?? Second, they has no right to request me to provide them a copy of my debit card. I never hear about I need to provide merchandise band card copy in order to complete a purchase. I pay it off right away from my checking account I am not in an installment plan or something. I really don\’t feel comfortable for that. I waited for a week but no one from the Diesel Online Store inform about me my order status is on hold or what\’s happening to it. I gave them every my contact information telephone number and email address. I think the Diesel Online Store service is ABSOLUTELY TERRIBLE. It is a gift for my friend not for myself. I waited for a week planning to give my friend a surprise. Now this whole thing made me miss the important day. They even said I have to do either of two or my order will get cancel. I even have copy of their email of reply to me if is needed. I tried to contact the customer service by phone today to file a complaint. But what I get back is they refer me to payment center. Such a big company but it doesn\’t have a complaint department. I think this store is really not responsible at all.
Online Shopping
Name: Ramesh Verma
Company: EPF office Varanasi
My EPF account no is 18201/68 .
claim submitted on 18/05/2009.
EPF office Varanasi . After 2 months no news from EPF office. Complaint against delay to EPF office Varanasi also yielded no result.
Government Agencies
Name: Samit
Company: Airtel
Hello,
I called airtel customer care in regarding a problem. The agent could not resolve it, so i asked him to transfer my call to floor supervisor. After holding for many minutes, I got the floor supervisor. I explained my concern to the supervisor but soon after listening to me he released the call.I cant understand if they are not interestd in resolving complaints and customer issues then why customer care is formed. This was not a ne off incident. This is the way i always face with airtel customer care.
Mobiles and Landlines
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