Consumer Pain

Name: Ravinder Mago

Company: LG

I had purchased on 31/07/2008, a 1.5 ton LG split a/c,model no. L5A5WB2VFI,
[sl no. 804LPLQ001032 +805LPFJ001219] from Chroma Vashi.

The unit was installed in my house on 3/08/08.

Nobody from LG India visited my house/called for servicing the a/c for the entire year.

When there was a problem with my a/c , I lodged a complaint W9C 52803576 on 15 April 2009 , a complaint which is yet to be resolved.

People from LG having been ringing up , fixing up the appointment and then do not not turn up at the appointed time there by making the hapless consumer wait indefinitely.

Even today , I HAD to ring up once again for getting the unresolved complaint reactivated.
Now the new no given is W9C52803576 of 28/05/2009 .

What I want to understand is what happened to my earlier comlaint and how it has been \’closed\’

I do hope that this time the problem is resolved for good and the warranty period is extended by the period corresponding to non attendance of complaint.

Ravinder Mago
Reply Forward

lgservice@lgindia.comDear Customer, Thanks for sharing your concern with us. We have forwarded you…
May 29 (9 days ago)

R.Mago to lgservice
show details May 29 (9 days ago) Reply

Thanks for the ROUTINE reply.

One Mr Tushar rang up at 1840 hrs of today[29/05/09] and started asking the same questions which I have replied \’n \’ no of times before, for this very complaint.

Is it window or Split?
From where did you purchase it ?
What is the problem ?
When did you purchase?
Who fitted it ?

Although I was in no mood to answer ALL these questions [because of my prevoius BAD experience ], still I patiently answered and told him that as a LG person he should have all these details with him . He asked me my address and directions which I dutifully gave.

His reply, after ALL this RAMAYANA, was that “I am very busy and have got a lot of calls to attend and hence cannot come.I will inform my supervisor.”

Should this be the case ,why give a ring at all.

FYI

R.Mago

- Show quoted text -
On Fri, May 29, 2009 at 3:10 PM, wrote:

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, , on our service ID lgservice@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Sapan Arya
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
0120-2560900

“R.Mago” 05/28/2009 10:15 PM Tolgservice@lgindia.com
cc
SubjectUnresolved complaint

Dear LG ,

I had purchased on 31/07/2008, a 1.5 ton LG split a/c,model no. L5A5WB2VFI,
[sl no. 804LPLQ001032 +805LPFJ001219] from Chroma Vashi.

The unit was installed in my house on 3/08/08.

Nobody from LG India visited my house/called for servicing the a/c for the entire year.

When there was a problem with my a/c , I lodged a complaint in February 2009 , a complaint which is yet to be resolved.

People from LG having been ringing up , fixing up the appointment and then do not not turn up at the appointed time there by making the hapless consumer wait indefinitely.

Even today , I HAD to ring up once again for getting the unresolved complaint reactivated.
Now the new no given is W9352803576 of 28/05/2009 [complaint booked by Ms Maria].

What I want to understand is what happened to my earlier comlaint and how it has been \’closed\’

I do hope that this time the problem is resolved for good and the warranty period is extended by the period corresponding to non attendance of complaint.

Ravinder Mago

Reply Forward

CCOThane@lgindia.com to me, lgservice
show details May 30 (8 days ago) Reply

Dear Sir ,

Pls provide your contact no
YOUR COMPLAINT NO IS IN CORRECT W9352803576 of 28/05/2009

Thanks & Regards
Lata Kombil.
9820871195

—– Forwarded by THA CCO/CONTRACT/LGE/IN on 30-05-09 01:12 PM —–
LG Service/CS/NOIDA/LGE/IN
30-05-09 12:26 PM ToJanak Doshi/THA/LGE/IN@LGINDIA
ccTHA CCO/CONTRACT/LGE/IN@LGINDIA
SubjectFw: Unresolved complaint

Dear Sir,

Please do the needful and revert with the status.

Thanks and Regards.
Ravinder Chaudhary

Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
0120-2560900

—– Forwarded by LG Service/CS/NOIDA/LGE/IN on 05/30/2009 12:25 PM —–
“R.Mago”
05/29/2009 07:10 PM Tolgservice@lgindia.com
cc
SubjectRe: Unresolved complaint

- Show quoted text -

Thanks for the ROUTINE reply.

One Mr Tushar rang up at 1840 hrs of today[29/05/09] and started asking the same questions which I have replied \’n \’ no of times before, for this very complaint.

Is it window or Split?
From where did you purchase it ?
What is the problem ?
When did you purchase?
Who fitted it ?

Although I was in no mood to answer ALL these questions [because of my prevoius BAD experience ], still I patiently answered and told him that as a LG person he should have all these details with him . He asked me my address and directions which I dutifully gave.

His reply, after ALL this RAMAYANA, was that “I am very busy and have got a lot of calls to attend and hence cannot come.I will inform my supervisor.”

Should this be the case ,why give a ring at all.

FYI

R.Mago
On Fri, May 29, 2009 at 3:10 PM, wrote:

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, , on our service ID lgservice@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Sapan Arya
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
0120-2560900

“R.Mago” 05/28/2009 10:15 PM
Tolgservice@lgindia.com
cc
SubjectUnresolved complaint

I had purchased on 31/07/2008, a 1.5 ton LG split a/c,model no. L5A5WB2VFI,
[sl no. 804LPLQ001032 +805LPFJ001219] from Chroma Vashi.

The unit was installed in my house on 3/08/08.

Nobody from LG India visited my house/called for servicing the a/c for the entire year.

When there was a problem with my a/c , I lodged a complaint in W9C41504491 dated 15.04.09., a complaint which is yet to be resolved.

People from LG having been ringing up , fixing up the appointment and then do not not turn up at the appointed time there by making the hapless consumer wait indefinitely.

I HAD to ring up once again for getting the unresolved complaint reactivated.
Now the new no given is W9C52803576 of 28/05/2009 .

What I want to understand is what happened to my earlier comlaint and how it has been \’closed\’

I do hope that this time the problem is resolved for good and the warranty period is extended by the period corresponding to non attendance of complaint.

Ravinder Mago

Consumer Goods

Name: Col RP Chaturvedi

Company: Voltas

I purchased a voltas vertis + AC from M/s JK Electricalsm Sector 18 Noida, on 13 May. After I made full payment, a sealed carton was sent to my home on a rickshaw. Their team came to install. After installation, when they were pushing the AC in, I noticed the iron grill / mesh in front of cooling coils was dented. Apparently it had suffered the damage BEFORE packing, because the front panel was OK. As the unit came in a sealed package, I could not notice earlier. Had I noticed, I would not have purchased a defective piece. God knows what else BEHIND the grill had also been damaged.
I therefore asked the dealer to replace the piece. Now since he had the money already with him, he passed off the responsibility to Voltas and advised me to speak to them.
I have launched numerous complaints to VOLTAS. Unfortunately, despite their mechanics having examined and reporting noisy compressor and remote NoT working, NO action has been taken to replace the piece.
I am stuck with a sub standard AC. It is defective. Their Quality Control and the dealer who sold the piece, are guilty of cheating me and passing off a defective piece. I dont trust VOLTAS anymore and want the piece RETURNED. I also want them to compense me for the harassment.

Consumer Goods

Name: Pawar Dattatraya Baburao

Company: LG VACCUM CLEANER 3.5 KG LIGHT WEIGHT

the vaccum clear purchased from M/S sursangam, Talegaon Dabhade, Pune 410506. the complaint no w9c60201828. the customer care and pune dealer phoniex is not responding. the follow up is from last 2 month. now the new complaint is booked before 1 week.

pawar
royal solar system,
authorised dealer for racold solar

Consumer Goods

Name: Kumar

Company: airtel

If you are going for Airtel Digital service, be prepared for the consequences. Customer care service will ask you to wait for more than 2 hours till the match gets over . Without any valid reason they tell some technical issue. And getting the customer care connection is also a nightmare in the busy hours.

Consumer Goods

Name: Shelly

Company: Voltas

DEFECTIVE AC SET, NOT REPAIRED DURING GUARANTEE PERIOD AND NOT REPLACED
Dear sir,

We have purchased an voltas AC on 09/08/08, from M/S Electro Cooling appliances, Guwahati, 1.5 ton, vertis plus Window AC, srno.037282.After purchase, it was not working, the dealer informed that it was a defective set.After 3 months with service centre, it was reinstalled at our residence.

In April, 09, when we needed AC on arrival of summer season, there was a problem that the compressor was always swithched -on even after the AC was switched -off.We have been complaining for the same to M/S Electro Cooling Appliances since April, 09.

But when it was not repaired, on 17/05/09, we e-mailed to company as a last option. On 19/05/2009, one tech.of company`s authorised service centre has taken the circuit and subsequently complete set from our residence, the repair of the same was delayed and the same was reinstalled on 06/06/09.

But still the same problem persists-compressor is always swithched on even if temprature reaches below the set temprature, even if AC is switched off and even in FAN mode.

I do not want to give the AC for further repair as your serivice centre normally takes few months in repair and I do not want to spoil my summer after bearing the cost of AC 10 months earlier. I claim of replacement of defective set with new AC as per the terms of guarantee. Being a large corporate, the company should adhere to the terms of guarantee .

Being harrassed by the poor service, poor quality of AC and not adherence to the guarantee for purchase, I will not have any other option but to take a legal help in the matter. But I request the company to provide the good service in north east also as we are paying much more than what paid by the customer in other parts of India.

Shelly

Consumer Goods