Name: Mrs. Savita Agarawal
Defaulting Company: Honda Scooter (Activa)
I was purchased new Honda Activa From Rudrapur Uttrakhand Before 6 or 7 month. Company claim 55 to 60 kmpl millage but my vahical guving only 25 to 30 kmpl.I was complaing to company service center but he is not workung on my complaint.
Name: GLENWIL SALDANHA
Defaulting Company: TOYOTA MILLENIUM
22/06/2010
I Glenwil Saldanha owner of Glenwil Travels wanted to buy an Toyota
And approached Om Marketing for the same in the month of February.
Since they are a ( D.S.A) they approached Toyota millennium for the same
Finance was arranged from Mahindra finance of rupees 910200 ( Nine Lakhs
Ten Thousand Two Hundred ) on 23/03/2010 from that day onwards my
Monthly E.M.I began .the cheque was then handed to Toyota which in turn
Handed the delivery of the car to Om Marketing on ( 24/03/2010) and not me my signature was forged and the car was handed to the Om Marketing I refused to take the delivery of the car but Om Marketing dropped the car at my residence .
Here my problems started the car was to be Thane Registered I spoke to
Mr. Sanjay Thorat at millennium Toyota who was handling my registration
Who said the papers would come in a week and that I could drive the car since
My car was a Tourist car and my EMI was due I hired a driver and started business . when I finished 1000 kms I took the car to Toyota for a free service
My car was serviced papers of which are in my posession and then I finishes another 6000 odd Kms when I went for the service they told me that they could not releases the car as the car was not registered I told them that
I had already paid Rs 28180 for registration papers of which are in my possession . they told me I cannot take the car since it is not registered.
Then they told me the car cannot be registered in thane and they have
To register it in Mumbai jurdisation .and I have to pay octroi I told them if the could not have Thane registration why did the gave me the car I could have
Taken the car from Bombay. I was asked to pay Rs 85000 by Mr Vijay Yadav
And take the car and register it myself
It is now a month that my car is been held captive by Toyota Millennium
In the process I have lost a lot of money I have to pay the EMI the driver salary they are not sure now whether it is thane or Mumbai they going to register the car I like Toyota Millennium to compensate me for the same
Name: Shiv Prakash Rai
Defaulting Company: Yamaha Motors
Sir, purchased a Yamaha, Gladiator ss motorbike as per the details hereunder-
REG. DT-18-12-2009
E. NO.-35B3002248
It is a self start 125 cc bike. But its self has virtually never worked. The dealer is – PARAS YAMAHA, MIRA ROAD, THANE-MUMBAI; BASED IN BASAI ROAD, THANE-MUMBAI. After 7 days of purchase its BATTERY GOT EXAUSTED-HORN AND SELF BECAME INACTIVE. SINCE THEN AFTER EVERY 4 TO 10 DAYS THE DEALER ASKS THE BIKE TO BE PARKED AT HIS BASAI ROAD WORKSHOP. HE HAS ALSO CHANGED THE BATTERY SEVERAL TIMES BUT WHICHEVER BATTER IT MIGHT HAVE BEEN, IT GOT EXUASTED WITHIN 7 DAYS.
FIVE-SIX MONTHS HAS GONE AND I AM STILL STRUGGLING WITH THIS PROBLEM.
KINDLY HELP ME OUT OF THIS MESS.
REGARDS,
SHIV PRAKASH RAI
Name: Tushar Deshmukh
Defaulting Company: Mahindra & Mahindra
I have booked a Mahindra & Mahindra Xylo Model E8 on 10th Apr, subcequently i made full payment on the 15th Apr through SBI loan. The Dealer had assured vehicle to delivered within 4 weeks and now even after 6 weeks i have not recieved the vehicle.
How do can file a case?
Name: Babu Alexander
Defaulting Company: retired
02-02-2010
From
Babu Alexander
F/o. Bhavana Babu
owner of Maruti /Ritz (Registration No.TN/20/BX/4704 at Chennai
Plot No.5. Rukumani Nagar,
Second Street, Maduravoyal,
CHENNAI-600 095.
To
Mr.Pankaj Narula
Executive Officer (Service)
MARUTI SUZUKI INDIA LIMITED
Palam Gurgaon Road,
GURGAON-122 015
(HARYANA)
Service by M/s. Popular Vehicle and Services Ltd Chennai
I Babu Alexander on behalf my daughter Mrs.Bhavana babu, owner of Maruti /Ritz (Registration No.TN/20/BX/4704 at Chennai) making this representation. The Vehicle was purchased from M/s. Crescent Auto Repairs & Services India Pvt Ltd (Authorised Maruti Dealer), No.9. Cenotaph Road, CHENNAI-600 018, from their newly opened show room at Valasaravakkam. Invoice No. VSL 09000786 dated 18-07-2009.
I was driving the above vehicle on 31st after noon, when I was returning home for lunch around 12.30 pm, near my house there was a water log due to recent rain. I was very slow and while I was crossing the water log, a small stone hit the front bottom of my vehicle, and suddenly I could see only smoke coming up. I got down from the vehicle and saw oil spilled up all over. On the dash board also indicator lamp was burning, I left the vehicle on the spot and immediately called up the Popular Vehicle and services Ltd Chennai, care service (the first two services was carried out by the above firm only). Their service vehic le came around 3 pm and the mechanic cranked the vehicle to the centre of the road and towed the vehicle to their Body Shop ay Virugam bakkam. On first being the holiday, the 2nd after my repeated follow up evening around 4pm the service people from the body shop called me and my daughter to come to the service centre (body shop) to sign the Insurance claim. However I am surprised to note that , though I was urgently called by the Manager, Popular Vehicles and Services Ltd, Body Shop, at Virgambakkam, and obtained my daughters signature on the Insurance claim form on 2nd Jan-2010 evening, the claim was preferred to M/s. Bajaj Akllianze General Insurance, office only on 7th Jan-2010, which was a total negligence on the part of the M/s Popular Vehicles and Services Ltd, Body Shop, at Virgambakkam.
Though they promised me that they would keep me informed of the position, till 7th no feed back was received from the service person. On my follow up to day morning with Srikumar-Manager, around 12.30 pm the Insurance Survivor from Bajaj Alliance General insurance co. Ltd ( Certificate Cum policy No. BA5049779) & (the Claim No. OC10-1501-1801-000-13863) called me up and said since the estimation given by the service people was for Engine jam, which the Bajaj Alliance General insurance co. Ltd has rejected. I also received a call from Mr.Srikumar-Manager around 1.30pm and asked me to come to body shop and he has taken a signature on my claim form with a remark as “claim rejected and the repair to be carried at the cost of customer) I have signed the claim as I want the vehicle back early.
The argument of the Insurance is that “The damage to engine inner components were not due to any accidental external means, but coming under the consequential loss” is not correct. Here the damage to engine components was due to the accident impact only and damage to the oil seal, which resulted in seizure of engine inner components, It is more or less like damage to inner parts of car / injury to the passenger / driver due to impact of an accident / hit. However whether the engine jam was really happened has to be assessed, and if so, in the given circumstances as confirmed by my father and me, could it be possible to have happened due to the negligence of the driver or other wise could it have happened at the hands of the workshop subsequently, on the fact even though the insurance claim form was signed by me in the presence of the Manager on 2nd Jan-2010 evening, and I am surprised to note that claim was preferred only on 7th Jan-2010 to the Insurer after due follow up from my side and my fathers side. The Engine seizure if at all happened, possibly could have happened when the car was running and when suddenly engine oil due to accident impact drained fully all of a sudden, has to be ascertained with due diligence and needs an expert opinion, and warrants legal remedy and further enquiry should be made at your end.
I have made representation to Customer care- Maruti/ Bajaj Alliance General Insurance/ Popular Vehicle and services Ltd Chennai & Cochin. Though I have made it clear to M/s. Popular Vehicle and Services Ltd Chennai, that I need the vehicle and I would making the payment without prejudice to my right to approach appropriate legal forum for claim, till to day I have not received my vehicle.
Kindly help us, if possible from your end or may kindly forwarded to the appropriate section for redresses of my claim / and to have the vehicle repaired under your supervision as it is in warranty.
Babu Alexander
05-03-2010
From
Bhavana Babu,
Plot No.5. Rukumani Nagar,
Second Street, Maduravoyal,
CHENNAI-600 095 represented
herein by her authorized representative
Babu Alexander-father
To
M/s.Bajaj Alliance General Insurance Co. Ltd
Grievance Cell,
GE Plaza,
Airport Road,
Yerwada,
PUNE-411 006.
Sirs.
GRIEVANCE REDRESSAL SUBMISSION ON REFUSAL BY THE INSURANCE SERVICE
Ref: Policy Number BA 5049779 as per my certificate
Claim No: OC-10-1501-1801-00013863 with M/s. Bajaj Allianze General Insurance Co., Ltd-Chennai.
I Babu Alexander on behalf my daughter Bhavana Babu, wife of Prabhakar, and owner of Maruti Ritz car bearing Registration No.TN/20/BX/4704, am making this representation. The Vehicle was purchased from M/s. Crescent Auto Repairs & Services India Pvt Ltd (Authorised Maruti Dealer), No.9. Cenotaph Road, CHENNAI-600 018,
——2
-2-
from their newly opened show room at Valasaravakkam vide Invoice No. VSL 09000786 dated 18-07-2009.
I submit that on 31.12.2009 around 12.30 pm, when I was returning home for lunch I noticed water logging near my house due to the recent rains. I drove very slowly through the water and while I was crossing the water log, a small stone hit the front bottom of my vehicle and suddenly I could see only smoke coming from the engine of the car. I got down from the vehicle and saw oil spilled up all over the water. On the dash board also the oil indicator lamp was burning, I left the vehicle on the spot and immediately called up the Popular Vehicle and services Ltd Chennai, care service since the first two services was carried out by the above firm only. Their service vehicle came around 3 pm and the mechanic started the vehicle and drove the same to the centre of the road and towed the vehicle to their Body Shop at Virugambakkam. 1.1.2010 being a holiday, on 2.1.2010 after my repeated follow up, evening around 4 pm the service people from the body shop called my daughter and me to come to the service centre (body shop) to sign the Insurance claim. However I was surprised to note that , though I was urgently called by the Manager, Popular Vehicles and Services Ltd, Body Shop, at Virgambakkam, and obtained my daughter’s signature on the Insurance claim form on 2nd Jan-2010 evening, the claim was forwarded to M/s. Bajaj Allianze General Insurance, office only on 7th Jan-2010, which was a total negligence on the part of the M/s Popular Vehicles and Services Ltd, Body Shop, at Virgambakkam.
Though they promised me that they would keep me informed of the position, till 7th no feed back was received from Popular Vehicle and services Ltd service person. On my follow up on 7th Jan, morning with Srikumar-Manager, and later after speaking to the Insurance Surveyor from Bajaj Alliance General insurance co. Ltd ( Certificate Cum policy No. BA5049779) & (the Claim No. OC10-1501-1801-000-13863), I was given to understand that the estimate given by the service people was for Engine jam, which the Bajaj Alliance General insurance co. Ltd has rejected in total. I also received a call from Mr.Srikumar-Manager around 1.30pm asking me to come to their body shop and sign on
——-3
-3-
the claim form since the Insurance rejected the original claim. They also made an endorsement as “claim rejected and the repair to be carried at the cost of customer). I signed the claim as I wanted the vehicle back early.
The insurance company rejected the claim on the ground that “The damage to engine inner components were not due to any accidental external means, but coming under the consequential loss”. This would not be the correct position and the rejection of the claim by the insurance company cannot be sustained on this ground. Here the damage to engine components were due to the impact of the vehicle hitting the stone thereby resulting in damage to the oil seal, which in turn resulted in seizure of the inner components of the engine. It is more or less like damage to inner parts of car / injury to the passenger / driver due to impact of an accident / hit. However, whether the engine was really jammed or not has to be assessed. If it is found that the engine ceased, it could have happened after the vehicle was taken to the workshop by the service personnel and probably due to the negligence on the part of the service personnel. It is also pertinent to mention that though I had signed the claim form on 2.1.2010, the same was forwarded to the insurance company only on 7.1.2010 that too only after I personally intervened.
I have made a representation on the whole issue to the Customer care- Maruti/ Bajaj Alliance General Insurance/ Popular Vehicle and services Ltd Chennai & Cochin. I have made it clear to M/s. Popular Vehicle and Services Ltd Chennai, that since I had an urgent need for the vehicle, I would be making the payment without prejudice to my right to approach appropriate legal forum for claim. Though the initial letter dated 19-01-2010, from Bajaj Alliance General Insurance had rejected my claim, vide their letter dated 11-02-2010 the insurance company has confirmed to my daughter that they would be approving the claim partially under certain heads. The statement reads as follows “The claim has been given for Rs.4261/- according to the terms and conditions of the
——4
-4-
policy as under
Approval has been given for the following
1) Replacement of Oil sump, painting of front bumper assembly
2) There is no external damages found in engine assembly and damages to the engine inner components are not due to any accidental means, but coming under the consequential loss”
The Vehicle was delivered to me after repair during the second week of February. While I was taking delivery of the vehicle, I was surprised to note that the insurance has approved another claim for certain painting works and removal of certain dent on the front bumper, and front portion of my vehicle, which was not included in my original claim nor claimed by me / daughter. I noticed the entire front bonnet and bomber portion have been repainted. Where as the claim from me was only for a hit at the bottom of the engine, resulting in oil spillage all over. The break down vehicle when collected the vehicle from the spot of accident did not make a mention about the damage on the front portion of the vehicle. The question of repairing the front portion, the front bumper & painting was presumably an understanding between the insurer and the service people, which is unclaimed and un warranted and may be with some ulterior motive to cover up some damage happened in between.
I therefore pray that the grievance cell may be pleased to enquire into the matter regarding the rejection of the claim dated 2.1.2010 and also the subsequent claim submitted by M/s. Popular Vehicle and services Ltd and also to direct M/s.Bajaj Alliance General Insurance to make payment of the amounts paid by me and thus render justice. Copies of the letters received from Bajaj Allianze are enclosed.
Following copies of the documents are enclosed:-
1) Purchase Invoice dated 18/07/2009
2) Car certificate of Registration No.6483946.
3) Certificate Cum Policy Schedule No.BA5049779
——-5
-5-
4) Vehicle pick-up slip as of the date of accident.
5) Letter from Bajaj Alliance dated 19/01/2010
6) Reply dated 24/01/2010
7) Popular Vehicle final bill dated 11/02/2010 
Letter from Bajaj Alliance dated 11/02/2010
Babu Alexander
For Bhavana Babu
Father
Please let me have your views that my claim is justified or not?
Recently Discussed