Consumer Pain

Name: Sharad Kumar Dhamani

Company: Honad Motorcycle & Scooter India (Pvt.) Ltd.

From: Sharad Kumar Dhamani. Oct. 12, 2009
102, Akruti Apartment.
10/A, Mamta Society, Racecourse,
Vadodara.

Phone: 0265 2398023, Mobile: +91 9879627412
E-mail: sharad.dhamani@gmail.com

Dear Sir,
I had registered the following complaint, with M/S C.R. Scooters, authorized dealer for M/S Honda Motorcycle and Scooter India (Pvt.) Ltd., on 21/09/2009 but have received no response till date.

I bought a Honda Activa Scooter from M/s C.R.Scooters, Racecourse, Vadodara, on 09/09/2008.
As per your warranty terms and service schedule the scooter was given to your authorized service center for servicing, the details of which are given here under.

Date of service Kms. Run Kms run between Replacements made
Service period by Service Center
10/10/2008 274 269 Engine Oil
12/01/2009 1370 1096 Engine Oil
08/05/2009 2652 1282 Engine Oil, Spark Plug
26/08/2009 3810 1158 Engine Oil, Air Cleaner

If according to your own norms the engine oil needs to be changed every 4000 kms. and the spark plug & the air cleaner at every 12,000 kms, I would like to know the reasons behind the frequent changes of engine Oils and other parts made to my scooter.
I have already tried to raise this query giving feedback to M/s Honda Motorcycles & Scooters (Pvt.) Ltd. through their official web site www.honda2wheelersindia.com but unfortunately the site is either dead or they are simply not interested in any customer feedback.
You are therefore requested to please take up the matter with your company and your principals and revert back immediately in the matter.

Sharad Kumar Dhamani.

Honda Activa scooter, manufactured and marketed in India, by M/S. Honda Motorcycle & Scooter India (Pvt.) Ltd, (HMSI), comes with two years warranty applicable only if the vehicle has been serviced by HMSI authorized dealer as per service schedule and maintained in accordance with the instructions mentioned in the Owner’s Manual.

The service schedule calls for mandatory four free and three paid services during the warranty period wherein other than the routine inspection and adjustments, over a period of two years, the engine oil is replaced seven times and the spark plug & the air cleaner is replaced twice, at the cost of the customer.

In India, scooters are used mostly by students, housewives, working ladies and middle age & elderly people where normally the usage is around 200 to maximum 500 kms./month. Though HMSI recommends replacement of oil after every 4000 kms, and replacement of spark plug & air filter after every 12000 kms, the customer having an average run of 350 kms/month is forced to pay, for replacement of oil after every 1400kms and spark plug & air filters after every 4200 kms, for two years in order to satisfy the warranty conditions.

For an annual sale of over 5,50,000 Activa Scooters in India, HMSI is able to sell nearly 3 million liters of engine oil of their own brand (price approx. Rs. 550 million) and nearly 2 million spark plugs & air cleaners (price approx. Rs. 450 million), collects nearly 2.7 million liters of sparingly used engine oil, (not returned to the customer), and generates scrape of nearly 2 million spark plugs and air filters by premature replacement, every year, under the guise of warranty.

Apart from wasting of customers money on unnecessary replacements, this also is criminal waste of resources and raw materials by an ISO certified company committed to an environment policy, part of which, reads as under.

“ HMSI is committed to achieve, environmental excellence in all its industrial activities by way of promoting conservation of resources such as energy, water, oil and greases and other raw materials, by reusing, recycling and minimizing the waste generation.”

“Is HMSI taking its Indian customers for a ride?”

The question certainly needs to be answered.

Sharad Kumar Dhamani.

Motor Vehicles

Name: JITENDAR KUMAR AGARWAL

Company: General Motors and Dada Motors near Havelli GT Road,Jalandhar Punjab

Respected Sir, I have purchased one car make Optra Cheverlot Magnum of General Motors company through its dealers Dada Motors, near havelli resturant, GT road Jalandhar in October 2007.They have given its guarntee for three year or upto 60000 KM.
The registration no. of the car is PB 37 E 0565, colour black.When it ran upto 25000 km it began to give problems,as its steering began to make a lot of uncomfortable voices.I reported the matter to the company for a no. of times in Feb 2009 and thereafter again for so many time.I brought the matter in to the notice officials of dada motors as well customer care centre by sending mails as well as on phone 30308080.I had to wait for more than one month Then in March or April 2009, they changed some of its spare parts.At that time the steering stopped to give noise.

Now again in June 2009, it again began to give noise, I complained the matter to dada motors as well as general motors in June July August and even now ,but everything is proving useless.I gave them at least seventy eighty calls at telephone no 30308080.But everything proved useless.Neither cheverlot company nor dada motors jalandar is ready to remove its defect.They have just been lingering on the matter by one pretext or another for the last three four months.There is also one employee Mr. Balbir Singh who asked me that the total spare parts are worth Rs. 70000/ and if I want to change the same then I would have to pay him at least some amount to him as illegal gratification which was not acceptable to me.
I am suffering because of the high handed-ness of dada motors as well as general motors but they are not doing anything.
The voice of steering is so much discomfortable that when I drive the same, it seems that it is a second hand cheap car and I have been looted by the general motors as well as dada motors.Their services are insufficint and really regretable one.Apart from financial loss, it has become a cause of mental tension and agony.
Please look into the matter and take strict action against General motors as well as Dada Motors Jalandhar and a direction be begun to them to repair my car under guarante, Till now it has run upto 40000 km.I can give u the details of all emails send to them. Please do the necessay
Sincerly
Jitendar Kumar Agarwal M.no.09814615543
R/O Bania Mohalla
Phillaur-144410
Dist Jalandhar
Punjab

Motor Vehicles

Name: A Thapa

Company: Maruti

Hello,

I bought maruti swift vdi last year.

it has a problem that has not been solved. There is a noise when passing through a pot hole. The noise looks like a suspension problem. i showed the car to to the mechanic but he said that this is a typical problem with swift!

Motor Vehicles

Name: POONAM MOHINDRA

Company: ANAND VEHICLES (I)PVT.LTD.

sir,
maina 09-01-2008 ko ek SUZUKI ACCESS buy kiya ANAND VEHICLES (I)PVT.LTD.A-261 DERAWAL NAGAR MAIN G.T.KARNAL ROAD NEW DELHI-110009 PHN NO:-01132011160-61 FAX:-01127466060 yeha detail ha maina in ko full payment bank finance kay through kur di per aaj tuk inhona mera ko (R.C.)SMART CARD NAHI DIYA,khao to oun ka staff koi jawab nahi deatta ha jub ke mera say kuch paise bhe liya thhey ke aap ko hum khud HOME DELEVERY kur deagha per aaj 18 monts pass ho gaye ha koi baat kur kay raazi nahi ha bolley to phone bundh kur deaatey ha hum scooty road per nahi ley jaa paatey ha kya faida aise cheej ka?????ples humari help kurey humey R.C. DILWAADEY.

THANKING YOU
POONAM MOHINDRA
CONTACT NO:-9313101960
NEW DELHI-110014

Motor Vehicles

Name: Utpal

Company: Honda Motors UK

Dear Sir,
I am \’Utpal\’. from “India\’.I am a B.E. holder in Electronics & \’telecommunication engineering\’.Sir I got a mail from london that they are recruiting for honda motors company.I forward my resume to them.I have got my call letter from them.So is this a fake information or not.The consultancy details is given below

Confidential!

Dear Job Applicant,

VACANCIES: UNLIMITED FOR THOSE IN THE (AUTOMOBILE INDUSTRY, ACCOUNTS,
IT, PROJECT
MGT. ADMINISTRATION, HOSPITALITY, MANAGERIAL OPENINGS)

CONTRACT DURATION: 4 – 7 YEARS (RENEWABLE, PROSPECTS OF SECURING
PERMANENT POSITIONS).

CONTRACTOR/ EMPLOYER: HONDA MOTORS.

AGENT/ RECRUITER: HONDA MOTORS RECRUITMENT DEPARTMENT .

CONTRACT/ JOB LOCATION: LONDON.

Sequel to the job advertisement made, we have reviewed your CV/Resume
sent by http://www.timesjobs.com for a possible job engagement with us
and we also wish to inform you that you are eligible for a Job
position in HONDA MOTORS U.K

Please answer and submit the Official Online questionnaire alongside
your credentials for HONDA MOTORS U.K which will be used to
ascertain your final eligibility for a Job position in reference to
your cv/resume as posted prior to this interview.

*Note: Only Successful and Short-listed Applicants will be contacted
Either On Phone or Email!

Good Luck!

1. Briefly describe your ideal job?

2. Why did you choose this career?

3. What goals do you have in your career?

4. How do you plan to achieve these goals?

5. Can you work well under deadlines or pressure?

6. Tell us about a time when you failed to meet a deadline. What were
the repercussions?

7. Do you have reference list?

8. Why do you want to work here?

9. Why should we hire you over the others waiting to be interviewed?

10. What is your Current Monthly Salary Package in US Dollars?

11. How soon can you travel down to start your new Job?

12. What job position/s are you currently holding with your current employer?

13. What three Specific Job Positions do you target HONDA MOTORS U.K?

14. Give us full details on the Following;

(A.) Full Name
(B.) Permanent Mailing address
(C.) Current Mailing Address
(D.) Tel/Mobile Number(s)

15. What is your Country of Nationality? Is it different from your
Present Location? If yes

Please state your Current resident Country.

16. What are your Future Plans for HONDA MOTORS U.K?

PACKAGES
Compensations and Benefit packages for these positions remain
Competitive and Comparable with

Those available in leading Companies across the globe & negotiations
are allowed.

CRITERIA FOR EMPLOYMENT
Contract Awards/ Employment will be based mostly on merit and will be
considered on experience and Profile.

TESTIMONY
Over the years, The best recruited Expatriates have been selected via
the Internet and the selection has proven to be unbiased & based on
merit since our Clients require the best expertise in various fields
to enable them deliver within specified frames of time and harness the
opportunities in the operating environment.

BENEFITS AVAILABLE TO SHORT-LISTED JOB APPLICANTS

* FREE ACCOMMODATION

* FREE FEEDING

* OFFICIAL VEHICLE WITH COMPANY DRIVER FOR LOCOMOTION

* FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE

* FREE TO & FRO TRAVEL TICKET

* REIMBURSEMENT FOR PROCESSING OF TRAVEL PAPER(S), VISA ETC * UPFRONT
PAYMENT OF FIRST MONTH\’S

SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION

Many more incomparable benefits…

IMPORTANT INSTRUCTION FOR JOB APPLICANTS

All Completed Online Interview Questions should be submitted to the
Recruitment Department of HONDA MOTORS at:
jobs.hondamotoragency.uk@gmail.com to enable them ascertain your eligibility
for a Job position and make possible considerations for Job offer in
her Company.

ONLY Successful and Short-listed applicants will be contacted and
invited for a Job position and a mandatory Orientation/ Training
Programme scheduled 3 weeks on confirmation of Job Offer from HONDA MOTORS U.K

Sincerely,
MRS . HARRY BENSON .
RECRUITMENT MANAGER.
HONDA MOTORS U.K

HONDA THE POWER OF DREAMS..

Motor Vehicles