Laptop
Name: Ubair Ul Bashir
Company: Hewlett Packard
It has been now ongoing conversation with you people as well as> Hewlett Packard. I am not sure whether this issue will be resolved someday> or not. It seems now hopeless to me>> Let me just recall the things for you and I hope this time the problem> will be resolved and I will get a sigh of relief. On 13th of January 2009> I checked the battery health of my laptop, and it suggested that it should> be replaced, I contacted the services centre of HP located at Okhla,> Phase-I on 14 January 2009, and they advised it will be taken care of.> After a week they called me up and advised that the replacement has been> ordered and the battery will be> replacedbut will take up to a week as there is no battery available with> them in stock. After 2 days I again received the call from the engineer> who was dealing with the case and advised that the battery could not be> replaced, but has replaced the heat sync, which I didn\’\'t complained> about. I told him that I have a problem with the battery. He said that he> will> check. On the same day I e-mailed the HP head office about the issue and> they called me back. I explained the issue to them, and they convinced me> that the battery will be definitely replaced. Next day I called up the> service center and had a word with the engineer over there who was dealing> with the case, he told me that he will not replace the battery at any cost> and the behaviour was so disgusting and rude. I was advised to collect the> laptop, otherwise they are going to charge me for that. I collected the> laptop and tried to check the battery health once again, but the option> was disabled by them and I was not able to check the battery health. Then> I registered a case with you people with compliant ID: 13326 dated 03> February 2009.A case was registered with Hewlett Packard under the> registered number 2605335044. I received several calls from them and I was> supposed to receive a call from them which never happened and now the> laptop is about to burst as there a huge bulk appeared next to the> charging panel. I cant understand why I have to get this bloody thing> checked each and every time since I have purchased it. Can someone help> me?????????????????????????????????????????????>>>>>>> Consequences : Consequences : Now I will have to pay Rs 4,000 for the new> battery and I> suffered a lot as the laptop was with them for atleast a month and I was> not able to complete the projects assigned to me by the college> authorities as being a student I have suffered a lot mentally as well as> economically. Since the time this laptop has been purchased I have visited> the service center thrice. First visit was within the very first month as> it was a problem with the motherboard and the laptop was getting heat up.> Then again when I was not satisfied with the services, they again replaced> the part and said that the issue has been resolved. Now it seems that the> laptop will stop working anytime and I will have to pay bloody 40,000> again to get a new laptop.
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