software
March 19th, 2009
Name: Dipti
Company: Datacomp
I had ordered a Lic sofware with Datacomp, I paid my cheque of Rs 6755/-on 13/1/09 and then too the product was not installed for more than 20 days after that, so than I asked them to refund my money if they were unable to install the product, to which after lot of mails and phone calls they agreed, but then send cheque of Rs 6005/ – dtd 03/03/09, and have deducted 750/- as tax and admin charges, but why should I bear any charges and Tax as the product is not been installed due to inefficiency on the companys part.
Also the order form mentions clearly if there is any delay in installtion, complete money would be refunded.
Kindly please advice how to get the balance amount of Rs 750/- back.
Thanx
Dipti
First read the terms and conditions carefully. If there is a clear provision of full refund without any conditions the send them a legal notice asking for time bound action and telling them that you will take the case to the consumer court. If nothing happens go to the court. You have a strong case if there is a clear written unconditional provision for a full refund.