Consumer Pain

Name: Sunil Yadav

Company: Airtel DTH direct to home

Hello,

I have taken Airtel DTH connection on 2nd Oct,2009 in Ejipura(Bangalore) for Rs. 1750 containing 3 years \’Rest of India-New Value\’ channel package and is assigned customer Id: 3001602805. The technical team installed the setup and antenna on that day itself, but I could not see any channel, only help channel 999 is coming; getting Error Code=4 stating \’You are not authorized to view this channel\’. A complaint number 1154450 is issued. The technical team changed the cable wires and set up box but problem did not resolve. Next day (3rd Oct), I got a call from local technical team stating that activation is not done properly, will resolve it by today night; they worked till 9 PM on that day but could not solve it, getting same error message. Technical team communicated that they will look into it tomorrow. Next day (4th Oct), 2 technical engineers came to my place and tried to fix it , but all in vain; I forced them to let me talk to their supervisor. Supervisor communicated that he will come at 3 PM to resolve my isue and shared his contact number.
Nobody turned up so again I called him but his mobile was switched off. I called customer care but they conveyed complaint is opened and some team will come to fix it…!!!!…but till now nobody has come..!!!
This is really frustratung and extremely painful that such a prestigious brand is spoiling its own name. I w do not know when they are going to fix it and how many times I need to follow up with them. I hope this nightmare ends soon and I do not have to repent more.
I will not suggest any people to buy this worst DTH service.Please suggest a way to have these people take my issue seriously.

Thanks,
Sunil Yadav
Ph: +919620055906
Bangalore

Consumer Goods