DEFECTIVE AC SET, NOT REPAIRED DURING GUARANTEE PERIOD AND NOT REPLACED
Name: Shelly
Company: Voltas
DEFECTIVE AC SET, NOT REPAIRED DURING GUARANTEE PERIOD AND NOT REPLACED
Dear sir,
We have purchased an voltas AC on 09/08/08, from M/S Electro Cooling appliances, Guwahati, 1.5 ton, vertis plus Window AC, srno.037282.After purchase, it was not working, the dealer informed that it was a defective set.After 3 months with service centre, it was reinstalled at our residence.
In April, 09, when we needed AC on arrival of summer season, there was a problem that the compressor was always swithched -on even after the AC was switched -off.We have been complaining for the same to M/S Electro Cooling Appliances since April, 09.
But when it was not repaired, on 17/05/09, we e-mailed to company as a last option. On 19/05/2009, one tech.of company`s authorised service centre has taken the circuit and subsequently complete set from our residence, the repair of the same was delayed and the same was reinstalled on 06/06/09.
But still the same problem persists-compressor is always swithched on even if temprature reaches below the set temprature, even if AC is switched off and even in FAN mode.
I do not want to give the AC for further repair as your serivice centre normally takes few months in repair and I do not want to spoil my summer after bearing the cost of AC 10 months earlier. I claim of replacement of defective set with new AC as per the terms of guarantee. Being a large corporate, the company should adhere to the terms of guarantee .
Being harrassed by the poor service, poor quality of AC and not adherence to the guarantee for purchase, I will not have any other option but to take a legal help in the matter. But I request the company to provide the good service in north east also as we are paying much more than what paid by the customer in other parts of India.
Shelly
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