Non-attending to complaints
Name: Ravinder Mago
Company: LG
I had purchased on 31/07/2008, a 1.5 ton LG split a/c,model no. L5A5WB2VFI,
[sl no. 804LPLQ001032 +805LPFJ001219] from Chroma Vashi.
The unit was installed in my house on 3/08/08.
Nobody from LG India visited my house/called for servicing the a/c for the entire year.
When there was a problem with my a/c , I lodged a complaint W9C 52803576 on 15 April 2009 , a complaint which is yet to be resolved.
People from LG having been ringing up , fixing up the appointment and then do not not turn up at the appointed time there by making the hapless consumer wait indefinitely.
Even today , I HAD to ring up once again for getting the unresolved complaint reactivated.
Now the new no given is W9C52803576 of 28/05/2009 .
What I want to understand is what happened to my earlier comlaint and how it has been \’closed\’
I do hope that this time the problem is resolved for good and the warranty period is extended by the period corresponding to non attendance of complaint.
Ravinder Mago
Reply Forward
lgservice@lgindia.comDear Customer, Thanks for sharing your concern with us. We have forwarded you…
May 29 (9 days ago)
R.Mago to lgservice
show details May 29 (9 days ago) Reply
Thanks for the ROUTINE reply.
One Mr Tushar rang up at 1840 hrs of today[29/05/09] and started asking the same questions which I have replied \’n \’ no of times before, for this very complaint.
Is it window or Split?
From where did you purchase it ?
What is the problem ?
When did you purchase?
Who fitted it ?
Although I was in no mood to answer ALL these questions [because of my prevoius BAD experience ], still I patiently answered and told him that as a LG person he should have all these details with him . He asked me my address and directions which I dutifully gave.
His reply, after ALL this RAMAYANA, was that “I am very busy and have got a lot of calls to attend and hence cannot come.I will inform my supervisor.”
Should this be the case ,why give a ring at all.
FYI
R.Mago
- Show quoted text -
On Fri, May 29, 2009 at 3:10 PM, wrote:
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better ,please provide us your valuable feedback, , on our service ID lgservice@lgindia.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards.
Sapan Arya
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
0120-2560900
“R.Mago” 05/28/2009 10:15 PM Tolgservice@lgindia.com
cc
SubjectUnresolved complaint
Dear LG ,
I had purchased on 31/07/2008, a 1.5 ton LG split a/c,model no. L5A5WB2VFI,
[sl no. 804LPLQ001032 +805LPFJ001219] from Chroma Vashi.
The unit was installed in my house on 3/08/08.
Nobody from LG India visited my house/called for servicing the a/c for the entire year.
When there was a problem with my a/c , I lodged a complaint in February 2009 , a complaint which is yet to be resolved.
People from LG having been ringing up , fixing up the appointment and then do not not turn up at the appointed time there by making the hapless consumer wait indefinitely.
Even today , I HAD to ring up once again for getting the unresolved complaint reactivated.
Now the new no given is W9352803576 of 28/05/2009 [complaint booked by Ms Maria].
What I want to understand is what happened to my earlier comlaint and how it has been \’closed\’
I do hope that this time the problem is resolved for good and the warranty period is extended by the period corresponding to non attendance of complaint.
Ravinder Mago
Reply Forward
CCOThane@lgindia.com to me, lgservice
show details May 30 (8 days ago) Reply
Dear Sir ,
Pls provide your contact no
YOUR COMPLAINT NO IS IN CORRECT W9352803576 of 28/05/2009
Thanks & Regards
Lata Kombil.
9820871195
—– Forwarded by THA CCO/CONTRACT/LGE/IN on 30-05-09 01:12 PM —–
LG Service/CS/NOIDA/LGE/IN
30-05-09 12:26 PM ToJanak Doshi/THA/LGE/IN@LGINDIA
ccTHA CCO/CONTRACT/LGE/IN@LGINDIA
SubjectFw: Unresolved complaint
Dear Sir,
Please do the needful and revert with the status.
Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
0120-2560900
—– Forwarded by LG Service/CS/NOIDA/LGE/IN on 05/30/2009 12:25 PM —–
“R.Mago”
05/29/2009 07:10 PM Tolgservice@lgindia.com
cc
SubjectRe: Unresolved complaint
- Show quoted text -
Thanks for the ROUTINE reply.
One Mr Tushar rang up at 1840 hrs of today[29/05/09] and started asking the same questions which I have replied \’n \’ no of times before, for this very complaint.
Is it window or Split?
From where did you purchase it ?
What is the problem ?
When did you purchase?
Who fitted it ?
Although I was in no mood to answer ALL these questions [because of my prevoius BAD experience ], still I patiently answered and told him that as a LG person he should have all these details with him . He asked me my address and directions which I dutifully gave.
His reply, after ALL this RAMAYANA, was that “I am very busy and have got a lot of calls to attend and hence cannot come.I will inform my supervisor.”
Should this be the case ,why give a ring at all.
FYI
R.Mago
On Fri, May 29, 2009 at 3:10 PM, wrote:
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better ,please provide us your valuable feedback, , on our service ID lgservice@lgindia.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards.
Sapan Arya
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
0120-2560900
“R.Mago” 05/28/2009 10:15 PM
Tolgservice@lgindia.com
cc
SubjectUnresolved complaint
I had purchased on 31/07/2008, a 1.5 ton LG split a/c,model no. L5A5WB2VFI,
[sl no. 804LPLQ001032 +805LPFJ001219] from Chroma Vashi.
The unit was installed in my house on 3/08/08.
Nobody from LG India visited my house/called for servicing the a/c for the entire year.
When there was a problem with my a/c , I lodged a complaint in W9C41504491 dated 15.04.09., a complaint which is yet to be resolved.
People from LG having been ringing up , fixing up the appointment and then do not not turn up at the appointed time there by making the hapless consumer wait indefinitely.
I HAD to ring up once again for getting the unresolved complaint reactivated.
Now the new no given is W9C52803576 of 28/05/2009 .
What I want to understand is what happened to my earlier comlaint and how it has been \’closed\’
I do hope that this time the problem is resolved for good and the warranty period is extended by the period corresponding to non attendance of complaint.
Ravinder Mago
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