Consumer Pain

Name: Jay

Defaulting Company: Philips Water Purifier

Dear Sir

We bought a Philips Water Purifier on 6/6/2010, we have bought this from there Dealer (Siddhi Home Appliance ). This pcs after attaching buy there company person, it happen to be a defective pcs. We have spoken to the dealer, which he happen to give a replacement of the pcs but the pcs what he was replacing was a open pcs and not the new packed pcs. We we asked why this open pcs, he happen to say that the company has give like that only. When we called the customer care they told use that the pcs need to be replace with the packed pcs and not open, when we informed the dealer he then refuse to now make the change of the pcs now.

We have written to costumer care but they our not replying anything.

Would need your help and advice.

Regards
Jay

Consumer Goods