Airtel’s poor customer services
Name: Simrit
Company: Airtel
I have been a regular user of Airtel postpaid number in Chennai. The customer services in this region do not exist or could be negative to say. On roaming the missed call services don’t work and I was not been able to receive incoming calls for a month. I called up the customer care and made complains but in vain. My mother was hospitalised, apart from that I was away from work . This kind of thing caused such a mental harrassment.I had told the exceutives while filing this complain that if this does not get solved I’m not paying the bills. However they were very unconcerned. Even on coming back when I tred to resolve the issue I was given a complain number but there has been no follow up till date. If this is the kind of service levels Airtel provides I really doubt how long is it going to survive. Let mobile number portability come in and let airtel see the game then
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Vinay chugh
Airtel Customer Service Team