Poor Voice quality and frequent disconnections
Name: Priyanshu Goyal
Company: Airtel postpaid Mobile
Dear Sir /Madam,
I, Priyanshu Goyal, am a resident of Mumbai and an Airtel mobile customer for last three years. My mobile numer is 9867427087. With utmost regret, I am compelled to write this letter to you after getting a harrowing time from Airtel mobile service. Since last month i.e. July, 2009, my connectivity is very poor. Most of the times, the voice quality is very poor and thre are frequent call drops. When I contact the customer care, they give me a standard reply that the issue will be resolved soon but still after a month the issue is pending. When I try to contact the nodal officer, he does not pick up the phone. I had a lot of faith and expectations from a big company like Airtel, but unfortunately,their pathetic service has shattered all my expectations. Sometimes, I can\’t beleive I am getting this type of service in 21st century in a city like Mumbai. I,therefore, humbly request you to do the needful.
Thanking You,
Priyanshu Goyal
Scientific Officer
B.A.R.C., Mumbai
Dear Customer,
I would like to inform you that your concern listed on 16th September, 2009 has been resolved.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in
Regards,
Rakesh Kumar
Airtel Customer Service Team
Dear Customer,
This is to inform you that your concern has been noted and our Team is working on a resulation. At the outset we apologies for the inconvienence faced by you.
we will get in touch with you for further details of you concern as the need arises.
Regards,
Pankaj Kumar
Airtel customer service Team.