REGARDING MESSAGE VOUCHER
Name: YOGESH
Company: AIRTEL
I have recharged my mobile on 21/02/10 with Rs. 88.00, for the unlimited(700Per day)STD & LOCAL free messages. But from that day airtel is deducting 0.50p for every STD SMS. Four times i give the complaint in airtel care which have the following complaint No.:-
1. 0222038350
2. 0222051146
3. 0222038350
4. 0222051146
After the first complaint i got a call from airtel & executive told me that now you can send the std messages without any deduction of balance. after this call when i start again messaging on STD no, i have found the same problem. After that several times i have called to Care and every time they give me only one answer that after this call no balance will be deduct for your STD messaging. Today is 05.03.10, but my balance is continuously deducted for the STD messages. My no. is 09717911785.
Now some body please help me that what should i do?
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Vinay chugh
Airtel Customer Service Team