Worst customer service by airtel
August 3rd, 2009
Name: Samit
Company: Airtel
Hello,
I called airtel customer care in regarding a problem. The agent could not resolve it, so i asked him to transfer my call to floor supervisor. After holding for many minutes, I got the floor supervisor. I explained my concern to the supervisor but soon after listening to me he released the call.I cant understand if they are not interestd in resolving complaints and customer issues then why customer care is formed. This was not a ne off incident. This is the way i always face with airtel customer care.
Dear Customer,
This is to inform you that your concern has been noted and our Team is working on a resulation. At the outset we apologies for the inconvienence faced by you.
we will get in touch with you for further details of you concern as the need arises.
Regards,
Pankaj Kumar
Airtel customer service Team.