consumer protection act 1986

THE CONSUMER PROTECTION ACT, 1986

CONTENTS

CHAPTER-I PRELIMINARY

1. Short title, extent, commencement and application

2. Definitions

3. Act not in derogation of any other law

CHAPTER-II CONSUMER PROTECTION COUNCILS

4. The Central Consumer Protection Council

5. Procedure for meetings of the Central Council

6. Objects of the Central Council

7. The State Consumer Protection Council

8. Objects of the State Council

CHAPTER-III CONSUMER DISPUTES REDRESSAL AGENCIES

9. Establishment of Consumer Disputes Redressal Agencies

10. Composition of the District Forum

11. Jurisdiction of the District Forum

12. Manner in which complaint shall be made

13. Procedure on receipt of complaints

14. Finding of the District Forum

15. Appeal

16. Composition of the State Commission
17. Jurisdiction of the State Commission

18. Procedure applicable to State Commissions

18-A. Vacancy in the office of the President

19. Appeals

20. Composition of the National Commission

21. Jurisdiction of the National Commission

22. Power to and procedure applicable the National Commission

23. Appeal

24. Finality of orders

24-A. Limitation period

24-B. Administrative Control

25. Enforcement of orders by the Forum, the State Commission or the
National Commission

26. Dismissal of frivolous or vexatious complaints

27. Penalties

CHAPTER IV MISCELLANEOUS

28. Protection of action taken in good faith

29. Power to remove difficulties

29-A. Vacancies or defects in appointment not to invalidate

30. Power to make rules

31. Laying of rules